Affordability pressures, evolving risks and changing customer expectations are reshaping Australian insurance. At the same time, advances in technology, data and AI are creating new opportunities to modernise operations, improve service and rethink how insurers deliver protection and value. Leaders navigating these decisions benefit from candid, practical conversations with peers facing the same challenges.
The FUTR of Insurance 2027 will bring together 300+ senior leaders from general, life, private health and specialty insurers, mutuals, and the wider insurance and technology ecosystem at Shangri-La Sydney on Thursday, 18 March 2027, for a full day focused on one theme: Shaping Insurance’s Next Phase: Transformation, Customer Value and Growth.
The agenda connects business priorities with practical transformation: modernising platforms and operating models, embedding AI into everyday work, building employee capability, and improving claims and customer experiences. It will also examine how insurers can strengthen resilience, respond to affordability and insurability pressures, and create new value through prevention and connected services.
FUTR partners with a small number of aligned organisations for each event. This prospectus outlines the expected audience, program and opportunities for your organisation to be involved.
About 
FUTR produces senior executive forums grounded in established industry relationships, rigorous agendas and a growing executive community.
The FUTR of Insurance is our dedicated insurance summit: one day, one room, and the leaders shaping what comes next.
Designed for senior executives, practitioners and innovators, the program centres on the strategic decisions insurers are making today, from transformation and technology to customer expectations, risk and growth.
Partners are integral to the conversation, contributing expertise and practical perspectives while connecting directly with the people driving the industry forward.
Six themes shaping the 2027 program
The program explores how insurers are translating investment in technology, people and partnerships into practical business and customer outcomes.
Embedding AI into insurance workflows, connecting trusted data with professional judgement, and managing adoption, cost and oversight.
Modernising legacy systems, improving integration and reducing complexity to support more responsive service and delivery.
Connecting digital capabilities, people and partners to improve claims communication, customer engagement and payments.
Balancing productivity, relevant protection and customer value as needs and commercial pressures evolve.
Strengthening resilience across technology, processes and partners while protecting customer information and responding to cyber and fraud risks.
Supporting informed underwriting and exploring prevention, early intervention and connected services that create new customer value.
Who attends
Every registration is reviewed. The FUTR of Insurance is designed for senior leaders from general, life, health and specialty insurers, mutuals, regulators and industry bodies, from the C-suite through to the functional leaders responsible for claims, underwriting, product and customer.
- Technology and digital
- Data, AI and analytics
- Claims and underwriting
- Pricing and product
- Customer and distribution
- Operations and transformation
- Risk, cyber and compliance
- Strategy and innovation
- Legal, audit and HR
- General insurers
- Life insurers and group schemes
- Private health insurers
- Specialty insurers, mutuals, challengers
- Regulators, ombudsman, consumer bodies
- Industry associations
The FUTR of Insurance 2026 audience profile
Based on 300+ attendee records.
76% of recorded attendees were manager level or above, including 29% at head-of-function level or above.
- Allianz
- Allianz Partners
- IAG
- CGU Insurance
- QBE
- Suncorp
- GIO
- Zurich
- Auto & General
- Chubb
- Hollard
- Liberty Specialty Markets
- W. R. Berkley
- Mitsui Sumitomo
- Avant Mutual
- Acenda
- Ansvar
- Helia
- Greenstone Financial
- BizCover
- Butter
- Marsh McLennan
- Arthur J. Gallagher
- IQumulate
- TAL
- AIA Australia
- MetLife
- NEOS Life
- NobleOak
- Resolution Life
- ClearView
- Challenger
- Bupa
- HCF
- nib
- HBF Health
- CBHS
- Teachers Health Fund
- Cover-More
- 1Cover
- Freely
- FASTCOVER
- Travel Claims Centre
- PetSure
- Swiss Re
- Munich Re
- Hannover Re
- Pacific Life Re
- CBA
- ANZ
- Westpac
- HSBC
- Volkswagen Financial Services
- AustralianSuper
- Aware Super
- HESTA
- AMP
- Insignia Financial
- APRA
- AFCA
- CALI
- iCare
- StateCover
- Capgemini
- DataDriven
What attendees asked in 2026
Attendees submitted 31 questions through the event app, providing a snapshot of the issues they wanted to explore, from AI economics and governance to customer trust, claims and workforce impact.
A selection of individual attendee questions, lightly edited for clarity, with excerpts marked. They reflect what some attendees wanted to explore and are not survey findings.
Practitioner-led perspectives across insurance
Speakers at the FUTR of Insurance 2026 included C-suite and senior leaders from across insurance and the wider ecosystem. Titles and organisations are shown as at the 2026 event. Speakers for 2027 will be announced as they confirm.
What's on the agenda
Preliminary program, subject to refinement as speakers and sessions are finalised. Partner keynote slots are highlighted.
| 9:00 AM | Chairperson's Opening Remarks |
| 9:10 AM | Opening Keynote: Shaping Insurance's Next Phase: Strategy, Investment and Growth |
| 9:30 AM | Partner Keynote: A Platform for Progress: Enabling Insurance Innovation |
| 9:50 AM | Panel: Ready for What's Next: Evolving the Insurance Operating Model |
| 10:20 AM | Morning Tea and Networking |
| 10:50 AM | Keynote: Delivering Change That Lasts: People, Capability and Adoption |
| 11:10 AM | Partner Keynote: Improving the Flow of Work Across Insurance |
| 11:30 AM | Panel: Intelligence in Action: Embedding AI Across Insurance |
| 12:00 PM | Partner Keynote: Putting AI to Work: Connecting Agents, Systems and Processes |
| 12:20 PM | Networking Lunch |
| 1:20 PM | Keynote: The Value Equation: Balancing Protection, Productivity and Growth |
| 1:40 PM | Partner Keynote: Understanding the Customer Moment: More Relevant Digital Engagement |
| 2:00 PM | Panel: Delivering on the Promise: Claims, Service and Customer Confidence |
| 2:30 PM | Keynote: Modernising from Within: Platforms, Integration and Simpler Operations |
| 2:50 PM | Afternoon Tea and Networking |
| 3:10 PM | Keynote: Safeguarding Insurance: Security, Fraud and Resilience |
| 3:30 PM | Partner Keynote: From Collection to Claim: A More Connected Payments Experience |
| 3:50 PM | Keynote: Informed Risk, Responsive Underwriting |
| 4:10 PM | Keynote: A Broader Role for Insurance: Prevention, Partnerships and New Value |
| 4:30 PM | Chairperson's Closing Remarks |
| 4:35 PM | Networking Drinks Reception |
Partner session topics are indicative and will be developed with confirmed partners.
FUTR of Insurance 2026
Partnership opportunities
FUTR works with a focused group of partners whose work is relevant to the themes on this agenda. Across our partnership packages and bespoke opportunities, organisations can contribute on stage, build visibility across the event and engage with the audience. Pricing on request. Talk to the team early, as availability is limited.
We work with each partner to shape relevant, content-led positioning around their expertise and the priorities of the insurance audience.
| Inclusion | Diamond Lead | Diamond | Platinum | Gold | Silver | Expo |
|---|---|---|---|---|---|---|
| 20-minute Opening Partner Keynote | ✓ | – | – | – | – | – |
| 20-minute Partner Keynote | – | ✓ | ✓ | ✓ | – | – |
| Panel Inclusion | – | – | – | – | ✓ | – |
| Exhibition Space | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Target Delegate Wishlist | 50 | 40 | 30 | 30 | 30 | 30 |
| Staff Passes | 4 | 3 | 3 | 2 | 2 | 2 |
| Delegate contact list* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Target Delegate Wishlist: nominate priority organisations and roles for targeted invitations. Attendance is subject to invitee acceptance.
* Delegate information is supplied in accordance with attendee consent and FUTR’s data-use terms.
- Invitation-only dinner for summit speakers and senior leaders
- Sponsor formally opens the evening and welcomes guests
- Branding on menus, table signage and guest communications
- A relaxed setting for relationship-building
- Host a bespoke roundtable, with timing and a topic agreed with the FUTR team
- Guaranteed attendance of at least 10 senior executives, curated in partnership with you and aligned to your target accounts, roles and audience priorities
- Full input into guest list, topic, and session focus
- All logistics managed: invitations, venue, catering, and content co-ordination
- Exclusive naming rights to the post-summit drinks reception
- Branding at the bar, throughout the networking space, and on event signage
- Opportunity to address attendees at the close of the formal program
- Held as delegates network at the close of the day
- Branded coffee cart operating throughout morning tea and lunch
- Your branding on cups, signage, and the cart itself
- Natural conversation starter, as delegates come to you
- A visible touchpoint across the day
- Your brand worn by every delegate throughout the entire event
- Visible across sessions, networking and the exhibition floor
- Simple brand presence with no activation required
We work with partners to build bespoke arrangements that fit their goals. If you have a specific activation, audience moment or brand objective in mind, talk to the team about what we can build together.
Talk to the teamConfirmed partners receive access to the FUTR partner portal to support event preparation, lead capture and team management.
The FUTR of Insurance 2026 partners: AWS, Workato, Sitecore, Cognizant, Adyen, ThoughtSpot, Meltwater, Archer, Monoova, Hitachi Vantara, Cadence Communications, Cloudera and FINEOS.
Selected organisations that have partnered with FUTR across previous events:
Secure your position at the
FUTR of Insurance 2027
Speak with the FUTR team about the partnership opportunity best aligned with your audience, expertise and commercial objectives.